Mini FAQ : Collecting your car

How long before the reservation start time can I access the car?

You are only allowed to access the car 10 minutes before the reservations start time. So, if you made your booking at 3pm, you should be able to unlock the car by 2.50pm after you have uploaded the car inspection photo and Selfie Validation, of course.

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How do I lock/unlock the car?

Unlocking the car is easy! First, ensure that you have an active booking, and follow the steps below:

  1. Go to Booking Tab > Active Booking
  2. Complete Selfie Validation 
  3. Upload Car Inspection Photos 
  4. Access to your SmartKey 
  5. Click on the Lock/Unlock Button

How do I start the car?

SOCAR provides keyless access to start the car. Ensure that you are inside the car and follow the step below:

  1. Ensure that the gear shift is at Parking (P)
  2. Step on the break and hold while you ush and hold the start button until the engine starts

If you are not able to start the car even after following the steps, kindly reach out to our Live Chat Agents for further assistance.

Does SOCAR provide a parking pass?

Yes, we do. We provide a parking pass in the SOCAR for selected zones that require a pass to enter / exit.
You may find the parking pass in the sun-visor, dashboard, or side compartments of the door. Just remember to return it in the same location once you have used it to enter / exit the car park 😉

If you can’t find the parking pass, please reach out to the Parking Management for assistance. Alternatively, you can also reach out to Customer Support through Live Chat for further assistance.

Can I change my booking time?

Once your booking is confirmed, you can no longer change your booking time. If you need to make any changes to your booking, you would need to cancel the current booking and rebook again with the correct information.

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